Privacy Policy

Last Updated: 05/01/2025

1. Introduction

Will's Exterior Cleaning is committed to protecting the privacy of our customers and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website (willsexteriorcleaning.co.uk). Please read this Privacy Policy carefully. By accessing or using our Site, you agree to the terms of this Privacy Policy. 

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes: 

a. Personal Data:

Personally identifiable information, such as your name, address, email address, telephone number, and other information that you voluntarily give to us when you fill out a contact form, request a quote, schedule a service, or otherwise communicate with us through the Site. 

b. Derivative Data:

Information our servers automatically collect when you access the Site, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the Site. This may also include details about your device, such as device ID and model. We may use tools like Google Analytics to collect this information. 

c. Cookies and Tracking Technologies:

We may use cookies, web beacons, and other tracking technologies on the Site to help customize the Site and improve your experience. Cookies are small data files stored on your hard drive that help us understand how you use our Site. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. However, if you disable cookies, some parts of our Site may not function properly. 

3. How We Use Your Information

We may use information collected about you in the following ways:

• To provide, maintain, and improve our Site and services.
• To respond to your inquiries, requests, and questions.
• To schedule and manage your service appointments.
• To process payments for services.
• To send you information about our services, promotions, and updates. You may opt-out of receiving these communications at any time.
• To monitor and analyze usage and trends to improve your experience with the Site.
• To detect, prevent, and address technical issues and security risks.
• To comply with legal obligations and enforce our terms and conditions.

4. Disclosure of Your Information

We may share your information in the following circumstances:

• With Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. These service providers are obligated to protect your information and use it only for the purpose of providing the services. 
• For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency). 
• To Protect Rights and Property: We may disclose your information to enforce our agreements, policies, and terms of use, or to protect the rights, property, or safety of Will's Exterior Cleaning, our customers, or others.
• With Your Consent: We may disclose your information for any other purpose with your consent.
• Business transactions: If we undergo any change of ownership your data may be transferred to the new owners, you will be notified of this and given the choice to opt out.

5. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. 

6. Your Choices Regarding Your Information

• Accessing and Updating Your Information: You may request to access, update, or correct your personal information by contacting us using the information provided below.
• Opting Out of Marketing Communications: You may opt-out of receiving promotional emails from us by following the unsubscribe instructions provided in those emails or by contacting us directly. 
• Cookies: Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. 

7. Children's Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately so that we can take appropriate action. 

8. Third-Party Websites

The Site may contain links to third-party websites. We are not responsible for the privacy practices or the content of such websites. We encourage you to read the privacy policies of any third-party websites you visit. 

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. 

10. Contact Us

If you have any questions about this Privacy Policy, please contact us